o Hi Niall
Hope you're well?
First of all apologies for contacting you direct like this through Facebook.
I'm the owner of Art Gallery Clothing, Alex Banks (my friend Geraldine Fahey
invited me to join your Irish Modernist Society Facebook group last year) . As
part of our customer service we scour the web for comments both positive &
negative to see where we can improve our ranges.
I was told by my marketing manager who spotted your
comments on your Irish Modernist Society forum that you'd experienced a size
issue with our style STEVE (Marriott style wool button through.)
I'm guessing by looking through our customer records that you didn't buy the
garment through our site: www.artgalleryclothing.co.uk
You mentioned that the site showed 38-40 for a Medium too. Can you let me know
which supplier you bought the style through so i can suggest them changing
their size guide?
On our site the Size Guide shows a Medium as 39" - 42"
This is only a guide & think where AGC can improve is to add text to ask
the customer to contact us if they want to be sure about the sizing of a
(If we experience a repeated problem with sizes i.e. our Wapping Cord shirts
are very fitted, we do contact the customer before sending out their orders.)
We also offer on our site a refund on postage costs made to send goods back
where we have suggested a wrong size originally.
(& full refund if a customer doesn't want to exchange)
We appreciate buying online is a bit hit & miss & we try to be fair as
possible where we've made a mistake. We can also improve by adding 'Loose Fit'
& 'Fitted' text descriptions to the site too. The STEVE is a loose fit as
its 'square cut' without a waistband rib. I copied the original Steve Marriott
style as close as i could & if you look at the pics of Steve wearing this
style its not so fitted on him. The original i was told was designed to be worn
over an undergarment.
I'm guessing your size is bit like me - i'm 38 chest with the shoulders of
40" so i can wear either a Small or Medium in AGC depending on the style.
For STEVE (& LANE) i wear a Small & for example our knitted polos with
a waistband hem are more fitted so i wear a Medium for it to look more
Re: Wool Quality
I selected a machine washable 100% Soft Merino Wool
(12gg) so it would be durable for every day use. Obviously our wool is not in
the John Smedley league but to be fair if John Smedley made the STEVE style
today in their quality it would cost in the region of £145.00+ which is over
double the full price of our style (£69.00.)
(We also offered anyone signing up to our mailing list 20% off last season so
you could get the style for £55.20)
With all respect to Pop i would like to think our knit quality is in a higher
leagueOur aim with AGC has always been to make an affordable collection of
garments without cutting on quality.
Myself & Co Founder Chris Brookes are both obsessed
with sixties style clothes & we try our best to make sure our manufacturers
follow our detail requests as close as possible. We do have plans to make a
better quality range for connoisseurs like yourself. I've recently made a sample of the STEVE
style in Cashmere , which is stunning but would retail in the region of £140. Sorry
again about your experience & if you're ever over in London you're welcome
to come over the office to try garments on 'til we have a store of our own!